A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Job details
- Location: North York, ON
- Salary: 36,000 to 45,000 annually for 40 hours per week
- Terms of employment: Permanent employment
Full time - Start date: Starts as soon as possible
- Benefits: Health benefits
- Vacancies: 1 vacancy
What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Responsibilities
Customer Service Responsibilities list:
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Manage large amounts of incoming phone calls
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Generate sales leads
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Asset languages
- Mandarin
- Cantonese
Additional information
Screening questions
- Are you currently legally able to work in Canada?
Benefits
Health benefits
- Health care plan
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen or a permanent resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
office@s2consulting.ca
Advertised until
2022-12-30
Frequently asked questions
What does a Customer Service Representative do?
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
What are the duties and responsibilities of a Customer Service Representative?
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
What makes a good Customer Service Representative?
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Also, they must have a strong understanding of their company’s products and services to address customer questions. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment.
Who does a Customer Service Representative work with?
Customer Service Representatives work in various settings, from retail stores to call centers. In most cases, a Customer Service Representative works on a small team under a Customer Service Manager.